Naomi Sharp

Two ‘sham letters’ produced by a senior manager of national car repair franchise Ultra Tune led both the ACCC and the court ‘down the garden path,’ a Federal Court judge heard Thursday.

Ultra Tune was “cavalier and careless” in its attitude towards its franchisees, the ACCC told the Federal Court Tuesday at the start of a four-day hearing in a case alleging the national car repair business failed to comply with the Franchising Code and breached the Australian Consumer Law.