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Telstra misled customers about Belong upload speeds, court finds
Competition & Consumer Protection 2025-02-21 2:41 pm By Sam Matthews

A court has found that Telstra misled almost 9,000 residential broadband customers about the upload speeds of its budget internet provider Belong.

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Silk settles fight with Telstra over email bounce-backs
Telecommunications 2025-02-10 11:43 pm By Cat Fredenburgh

A senior barrister has reached a settlement with Telstra in his suit alleging the telco flagged his emails to Bigpond addresses as spam and failed to send them. In a suit filed in July in the Federal Circuit and Family Court, Brisbane-based silk Anthony Morris KC alleged that since an unknown date, estimated to be…

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Telstra cops $394,000 penalty for NBN speed testing failures
Telecommunications 2025-01-29 9:42 pm By Christine Caulfield

Telstra has paid a $394,380 penalty for shirking its obligation to check internet speeds when migrating customers to the NBN.

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Telstra pays $3M penalty over Triple Zero outage
Telecommunications 2024-12-11 3:40 pm By Julia Kanapathippillai

Telstra has been hit with a $3 million penalty for failing to follow emergency call rules during a Triple Zero outage in March.

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Telstra’s case stayed against family of employee accused of $3M theft
Telecommunications 2024-08-26 11:11 pm By Andy Sidler

Telstra’s case against two family members of a former employee accused of stealing millions of dollars in phones and other electronics has been paused pending the outcome of criminal proceedings, with a court finding the telco’s pursuit of proceeds of the alleged crime would prejudice the pair’s right to silence.

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TPG follows telco giants in scrapping exclusivity deal with Google
Competition & Consumer Protection 2024-08-13 2:03 pm By Sam Matthews

The competition watchdog has accepted an undertaking from TPG not to renew an agreement requiring it to pre-install Google on mobile devices it supplies, following similar undertakings given by Telstra and Optus last month. 

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Kingfisher Mobile pares claims in $45M lawsuit against Telstra
Telecommunications 2024-08-16 11:45 pm By Cindy Cameronne

Contractor Kingfisher Mobile has dropped a claim against Telstra in a $45 million lawsuit alleging the telco breached a November 2022 contract when it engaged a new provider to take over. 

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Telstra fights silk’s claims over email bounce-back
Competition & Consumer Protection 2024-08-09 11:49 pm By Sam Matthews

Telstra has hit back at a senior barrister’s suit alleging it flags his emails to Bigpond addresses as spam and fails to send them, saying the problem has already been fixed. 

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Telstra cops $1.5M penalty for flouting customer ID rules
Telecommunications 2024-07-17 11:25 pm By Cat Fredenburgh

Telstra has been hit with a $1.5 million penalty from the communications regulator for failing to perform the requisite costumer ID authentication on over 150,000 “high-risk” interactions, such as SIM card swaps.

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Telstra cops reprimand for publishing 140,000 silent numbers
Telecommunications 2024-07-09 11:51 pm By Christine Caulfield

Telstra has been reprimanded by ACMA after the communications regulator found the silent numbers of more than 140,000 customers — including domestic violence victims — were made public.

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