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Telstra pays $3M penalty over Triple Zero outage
Telecommunications 2024-12-11 3:40 pm By Julia Kanapathippillai

Telstra has been hit with a $3 million penalty for failing to follow emergency call rules during a Triple Zero outage in March.

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Telstra’s case stayed against family of employee accused of $3M theft
Telecommunications 2024-08-26 11:11 pm By Andy Sidler

Telstra’s case against two family members of a former employee accused of stealing millions of dollars in phones and other electronics has been paused pending the outcome of criminal proceedings, with a court finding the telco’s pursuit of proceeds of the alleged crime would prejudice the pair’s right to silence.

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TPG follows telco giants in scrapping exclusivity deal with Google
Competition & Consumer Protection 2024-08-13 2:03 pm By Sam Matthews

The competition watchdog has accepted an undertaking from TPG not to renew an agreement requiring it to pre-install Google on mobile devices it supplies, following similar undertakings given by Telstra and Optus last month. 

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Kingfisher Mobile pares claims in $45M lawsuit against Telstra
Telecommunications 2024-08-16 11:45 pm By Cindy Cameronne

Contractor Kingfisher Mobile has dropped a claim against Telstra in a $45 million lawsuit alleging the telco breached a November 2022 contract when it engaged a new provider to take over. 

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Telstra fights silk’s claims over email bounce-back
Competition & Consumer Protection 2024-08-09 11:49 pm By Sam Matthews

Telstra has hit back at a senior barrister’s suit alleging it flags his emails to Bigpond addresses as spam and fails to send them, saying the problem has already been fixed. 

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Telstra cops $1.5M penalty for flouting customer ID rules
Telecommunications 2024-07-17 11:25 pm By Cat Fredenburgh

Telstra has been hit with a $1.5 million penalty from the communications regulator for failing to perform the requisite costumer ID authentication on over 150,000 “high-risk” interactions, such as SIM card swaps.

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Telstra cops reprimand for publishing 140,000 silent numbers
Telecommunications 2024-07-09 11:51 pm By Christine Caulfield

Telstra has been reprimanded by ACMA after the communications regulator found the silent numbers of more than 140,000 customers — including domestic violence victims — were made public.

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Silk files new suit against Telstra, this one over email bounce-back
Competition & Consumer Protection 2024-07-08 11:42 pm By Sam Matthews

A senior barrister has filed another suit against Telstra alleging it flags his emails to Bigpond addresses as spam and fails to send them, after suing the telco for allegedly falsely promising he could keep his chambers’ phone numbers when switching to the NBN.

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Telstra, Optus won’t renew exclusivity deals with Google amid ACCC investigation
Competition & Consumer Protection 2024-07-02 12:26 pm By Cindy Cameronne

The ACCC has accepted undertakings from Telstra and Optus not to renew agreements requiring them to pre-install Google apps on Android devices as part of its competition probe into Google.

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Telstra wins appeal of ruling putting it on hook for telemarketing firm’s ‘catastrophic crashes’
Telecommunications 2024-03-07 10:56 pm By Sam Matthews

Telstra has successfully appealed a decision holding it liable for a $2.6 million telecommunications bungle at a Melbourne-based telemarketing business, with a judge finding it was entitled to rely on the expertise of business partner Kyrtec.

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