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Telstra hits back at Queensland silk who lost phone numbers in NBN transfer
Competition & Consumer Protection 2022-04-08 3:54 pm By Miklos Bolza

Telstra has denied that it is liable to compensate a Queensland barrister who lost his phone numbers in an NBN transfer, arguing that it was the silk’s decision to terminate his contract with the company.

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Telstra hit with class action over COVID-19 vaccination policy
COVID-19 2022-03-04 5:30 pm By Cat Fredenburgh

Telstra has been hit with a class action on behalf of employees who lost their jobs or are in danger of being terminated for failing to comply with a requirement that they be vaccinated against COVID-19.

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Silk loses phone numbers in NBN switch, sues Telstra
Competition & Consumer Protection 2022-03-04 2:37 pm By Christine Caulfield

A senior barrister has brought court action against Telstra alleging the teleco engaged in fraud and misleading and deceptive conduct when its customer service staff promised he could retain his chambers’ phone numbers when switching to the NBN.

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Telstra liable for ‘catastrophic’ crashes in ProLearn’s faulty telemarketing system
Telecommunications 2022-01-24 1:21 pm By Bianca Hrovat

Telstra is partially liable for a $2.6 million telecommunications bungle that “caused several catastrophic crashes” and slashed the calling capacity of a Melbourne-based telemarketing business by more than 60 per cent.

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Telstra sued over ‘sickening’ harassment by employee who stole confidential info
Employment 2022-01-17 1:23 pm By Bianca Hrovat

Telstra is liable for the “sickening” conduct of a former employee who accessed confidential contact information to launch a four-year campaign of sexual harassment against his next-door neighbours, a new lawsuit alleges.

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ACMA slaps Telstra with $2.5M fine over privacy breaches
Privacy & Cybersecurity 2021-12-16 4:15 pm By Cindy Cameronne

The Australian Communications and Media Authority has hit Telstra with a record $2.53 million penalty for listing individuals phone numbers in public directories against their wishes.

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‘Very disappointed’: ACCC accuses Telstra, Optus and TPG of misleading NBN customers
Competition & Consumer Protection 2021-08-09 4:25 pm By Bianca Hrovat

The Australian Competition and Consumer Commission has brought legal action against three major Australian internet providers for allegedly misleading hundreds of thousands of NBN customers.

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Telstra to refund customers $25M over NBN speed claims
Telecommunications 2021-07-07 6:49 pm By Bianca Hrovat

Telecommunications giant Telstra will provide $25 million in refunds to almost 50,000 customers after failing to inform them the speeds they were promised could not be obtained on the NBN.

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Telstra fined $50M for ‘beyond conscience’ exploitation of Indigenous customers
Competition & Consumer Protection 2021-05-13 10:49 pm By Cat Fredenburgh

Telstra has been fined $50 million for using unconscionable tactics to sign up more than 100 Indigenous customers with post-paid mobile plans they didn’t understand and could not afford, the second highest penalty ever imposed for consumer law violations.

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Sydney sues Telstra to block payphone installations
Telecommunications 2021-05-11 5:03 pm By Miklos Bolza

The city of Sydney has sued Telstra to block the telecommunications giant from carrying out the allegedly unlawful replacement and installation of payphones throughout the CBD area.

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