The Australian Communications and Media Authority has hit Telstra with a record $2.53 million penalty for listing individuals phone numbers in public directories against their wishes.
The Australian Competition and Consumer Commission has brought legal action against three major Australian internet providers for allegedly misleading hundreds of thousands of NBN customers.
Telecommunications giant Telstra will provide $25 million in refunds to almost 50,000 customers after failing to inform them the speeds they were promised could not be obtained on the NBN.
Telstra has been fined $50 million for using unconscionable tactics to sign up more than 100 Indigenous customers with post-paid mobile plans they didn’t understand and could not afford, the second highest penalty ever imposed for consumer law violations.
The city of Sydney has sued Telstra to block the telecommunications giant from carrying out the allegedly unlawful replacement and installation of payphones throughout the CBD area.
Telstra has been hit with a $1.5 million fine from the the Australian Communications and Media Authority for dropping its number porting service during the first COVID-19 wave last year, leaving 42,000 customers unable to transfer their numbers away from or to new providers.
A former Telstra employee has lost her challenge to a ruling which denied her workers compensation for a hip injury suffered after a night out during a work trip, finding it did not arise out of her employment simply because it took place at the hotel booked by the telco.
A judge has found that news articles published in the Herald Sun, Daily Mail and The Australian may have given group members in a class action against a Telstra contractor the “wrong impression” that they would be exposed to a cross-claim if they failed to opt out.
Telstra is facing the second highest penalty ever imposed under consumer law for signing up Indigenous customers to post-paid mobile plans, with the ACCC alleging the telco exploited social and cultural vulnerabilities and caused “severe” financial hardship and distress, with one customer scared they would be incarcerated for not paying up.
Telstra has suffered a defeat in its lawsuit accusing competitor Singtel Optus of violating consumer laws with ads claiming it is “covering more of Australia than ever before”, with a judge calling Telstra’s allegations that the ads implied a comparison with other telcos “strained and fanciful”.