Australia’s communications regulator released new proposed rules today for telcos on handling consumer complaints about migration to the National Broadband Network.
Teleco provider Activ8me has run afoul of the law by falsely claiming the ACCC gave its internet services the thumbs up, the consumer regulator said Monday.
A bill introduced this week seeks to crack down on misleading ads by broadband providers, a practice that recently landed broadband providers Telstra and Optus in hot water with Australia’s consumer regulator.
The ACCC has set out its priorities for 2018, and bigger penalties for big business flouting competition laws is top of the agenda, the commission’s chief said Tuesday.
Vodafone has been hit with a class action in the US alleging it failed to inform shareholders that it violated Australian law by selling pre-paid mobile phones without first verifying customers’ identities.
Wholesale satellite broadband provider Ipstar Australia has lost a bid to overturn a $7 million judgment against it for allegedly providing defective equipment and engaging in unconscionable conduct in violation of consumer law.
Vodafone will have to cough up $295,000 to cover the legal bills of the ACCC and Telstra after falling short in its bid for judicial review of an ACCC decision not to declare a domestic mobile roaming service.
Optus has been sued for allegedly pressuring customers to move to the National Broadband Network before they needed to make the switch.
Competition for access to the National Broadband Network is ramping up, the ACCC said, and providers are buying more capacity to deliver on promised internet service speeds.
Telstra will offer refunds to some 42,000 customers after promising National Broadband Network speeds that couldn’t be delivered.